Ordered before 13:00, same day delivery   7-days fresh guarantee   Click & Collect +31(0)70 - 346 3400 | Registration | Shopping cart 0

Complaint Form Alpina

If for any reason you are not satisfied with your purchase, please fill out the following form. We will review your request and follow up with you as soon as possible.

Klachtenformulier-EN

Complaint Handling Processes

 

Complaint Conditions Solution provided
Flowers not delivered Response within 2 weeks Flowers wil still delivered including an excuse attention.
Recipient not at home Response within 2 weeks Not home? Receiver gets a card in the mailbox to contact us. We make an appointment and we’ll be back once!
Delivered too late Response within 5 working days Flowers will be deliver again including an excuse attention of € 15,-.
Delivered too early Response within 5 working days Deliver again on the correct date including an excuse attention of € 15,-.
Quality is not good Response within 5 working days (with photo) Exchange the product.
Incomplete delivery Response within 5 working days Delivery/refund of the missing items including an excuse attention of € 15,-.

Do you have questions? Call for more information or personal advice +31 (0) 70 - 346 3400 or mail ln.nipla@srewolf

Flower delivery in the Netherlands

We deliver your flowers in The Hague, Delft, Delfgauw, De Lier, Den Hoorn, 's - Gravenzande, Hoek van Holland, Honselersdijk, Kwintsheul, Leidschendam, Monster, Naaldwijk, Nootdorp, Pijnacker, Poeldijk, Schipluiden, Rijswijk, Ter Heijde, Voorburg, Wassenaar, Wateringen and Zoetermeer

In other places, the local Fleurop florist delivers your bouquet.

Ordered before 13:00 on business days , same day delivery (on Saturday before noon).

Delivery charge

  • The Hague: € 4,95
  • Amsterdam, Rotterdam, Utrecht: € 6,95
  • Wadden Islands (excl. Texel): € 21,45
  • Other places in NL: € 6,95
  • Worldwide: € 12,00


Alpina. Methods of Payment: iDeal, Visa, American Express and Eurocard Mastercard Alpina. Methods of Payment: iDeal, Visa, American Express and Eurocard Mastercard

Alpina, Purveyor to the Royal Household, The Hague   Alpina The Hague, your certified sustainable florist, level gold   Alpina is affiliated with Fleurop Interflora

Contact

Alpina
Kneuterdijk 9
2514 EM The Hague
+31(0)70 - 346 3400
ln.nipla@srewolf

KvK The Hague 27012703

BTW nr. NL810577161B01
IBAN: NL17 INGB 0000 0916 70
BIC: INGBNL2A

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